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 THE VIEW FROM THE BOXOFFICE: ROXY FAQ

This page contains our most frequently asked questions.
If you have a question to submit,
click here to ask.

OTHER Q&As:  Page 1   Page 2  Page 3

 

 

Q. With everyone installing "home theaters," will that eventually kill the movie business?

A. No. A home theater, as nice as it might be, still requires that you stay home. Going out to the movies is more than just seeing a film; it's a social event shared by a group of people. It gets you out of the house, where you won't be interrupted by phone calls or visitors. And, we make the popcorn and pour the drinks for you. Finally, no home theater can provide the atmosphere a movie theatre provides. No comedy is as funny in a home theater as it is on the big screen with a big crowd.


Q. Why is the Roxy closed on Thursday?  And why is it sometimes open on Thursday?

A. Thursday is the slowest night of the week for us, so we are usually closed on that night to allow repairs to equipment, to prepare the film for the upcoming week, and to give our staff a night off. When we play a brand-new movie (or a very popular one), our contract usually stipulates that we must play the film for 7 days each week, hence we are open on some Thursdays. You can always call our movie-line (346-ROXY) or check the website to find out if we're open on a Thursday or not.
 

Q. Why can't we bring in our own pop or candy?

A. The Roxy, like all theatres, depends on concession stand sales. The concession stand is our livelihood; if not for the concession stand, we would be out of business. This is because the majority of your ticket money goes to the film company. Since we are so dependent upon concession sales for our very survival, we insist that no outside food or drink be brought into the theatre.


Q. Why can't we take kids to the balcony if they are accompanied by adults?

A. Our insurance policy forbids children from being in the balcony due to safety reasons. The balcony has a low railing and a fairly steep stairway. We would hate for a mom carrying a baby to trip and fall down the stairs, and we would hate to see a rambunctious youngster accidentally dive off the edge of the balcony.  Additionally, older kids (teenagers) find it hard to resist "bombing" their friends below. For all these reasons, plus a few others, the balcony is generally restricted to adults over 21 only.   (On some rare occasions we are allowed to make exceptions to the balcony rules, usually if a sellout crowd is in the building.  In those cases we can usually obtain permission from the insurance company to allow families into the balcony with children, but each instance is handled separately.)


Q. Why do some movies play for two or three weeks?

A. When a movie is brand-new and we play it on its national release date, the film company requires that we play it for two (or sometimes three or even four) weeks. That's just standard industry practice. Also, if a movie is exceptionally popular we will hold it over for a second week.


Q. Why does the Roxy only play one movie at a time? Why can't two different movies be shown every week?

A. Film company contracts require that the screen not be "shared" with another movie. Sometimes, when a film is a few weeks old, exceptions can be made to this rule, so occasionally the Roxy will play two movies at a time. But we only do this when we have permission from the film companies.


Q. Why does the Roxy not play a brand-new movie every week? Why are some movies weeks old when they play  at the Roxy?

A. New films cost more than twice as much to play during their first two or three weeks of release than do films a few weeks old. Also, a brand-new film must play for at least two weeks, so we need to be sure a given film will have enough "legs" to keep drawing a crowd for the full playtime. If we feel a film might not be that popular, we wait until we can play it for just one week. (This is usually about 3 or 4 weeks after the film comes out.) Finally, not every film is available to us on the break due to the number of prints (copies) of the film made.


Q. Why doesn't the Roxy distribute show calendars any more?

A. We usually don't know exactly what movie we will be playing on a particular Friday until the Monday or Tuesday of that week. Sometimes we know (or have a pretty good idea) of our schedule a week or two in advance, but we have to wait for confirmation from the film company. Calendars require a few weeks' lead time, so they aren't practical for us.


Q. Why doesn't the Roxy have regular matinees?

A. We have tried running matinees on various occasions, and they have not been successful. We ran matinees on Sundays for about seven months in 2001, and the only result was that our Sunday night crowd was cut by two thirds -- meaning we were working twice as many hours for the same amount of business. We still have our annual Christmas season matinees, thanks to our generous sponsors, and we usually play matinees when we have movies that are extremely popular and/or appeal to very young kids or senior citizens.


Q. Does the Roxy have a toll-free phone number for out of town callers?

A. Yes - it's 866-346-ROXY (or 866-346-7699).


Q. Why does the Roxy display a whole week's worth of showtimes at once? It would be better if that day's show times were displayed, and would be less confusing.

A. We think that displaying the week's showtimes all at once aids people in making their moviegoing plans. Keep in mind, however, that showtimes change every Friday, so if it's Monday or Tuesday, the "Friday-Saturday" showtimes on the marquee will apply to the previous weekend.


Q. What happens to the movie posters when you're done with them?

A. Most of them stay in our collection. We are required by contract to destroy any extra posters; we are not allowed to give them away or sell them. You can purchase posters for most current movies at www.allposters.com or www.moviegoods.com.


Q. Can I reserve seats for a movie?

A. At this time we do not reserve seats. If you are in the theatre already, you cannot "save" or reserve seats for people who haven't come in yet. 


Q. Can I get a private showing for a party, and can I pick the movie to be shown?

A. Yes to both questions. We negotiate fees for this type of show individually. If you want to see our current attraction, we charge a fee of $50 plus a minimum purchase of 15 tickets in any category. We can also bring in many classic movies and even some relatively recent ones, subject to film company restrictions; this is generally more costly due to film rental minimums and shipping costs. Please contact us for details. One thing that never changes: We cannot book single showings of any Disney films. They just don't allow it.


Q. Is it true that the Roxy used to sell liquor?

A. No, it's not true. The Roxy used to sell Coca-Cola, though.
 

Q. Is it true that the Roxy building was once a car dealership?

A. No. The Roxy was always a movie theatre. But the building previously on this lot was a car dealership for a few years, until it was damaged by fire in 1929. After that, it was torn down and the Roxy was built. See our HISTORY page for more details.


Q. If I fall asleep during a movie, can I get my money back?

A. Sorry, no.


Q. Could I bring a DVD in and show it on the Roxy screen for a group of friends?

A. Our new projection equipment has the capability to "up-convert" DVDs and Blu-Rays to big-screen size -- they look great! However, we can only show DVDs or Blu-Rays for an audience if we meet certain conditions. Most importantly, a licensing fee must be paid to the film company. Generally this fee is anywhere from $150 to $500 depending on the movie and film company involved. We can get you all the details through our booker, or we can provide you with contact information for the agencies that handle these bookings. If you're considering a private show, please keep in mind that Disney never allows private showings of their classic films. Other film companies are more flexible.
 

Q. Does anyone actually go to the movies anymore, or has the video industry really cut into the business?

A. Lots of people go to the movies; in fact total movie ticket sales have actually increased in each decade since the 1970s. The video industry has changed the business, but in fact the video industry has seen more dramatic changes than the theatrical industry has, because streaming movies over the Internet has caused the closure of thousands of video rental stores. Movie theaters, meanwhile, continue to provide entertainment like they always have.


Q. Don't mostly kids go to the theatre these days?

A. No. On almost any given night, at least half of our crowd is composed of adults, even at Disney movies.
 

Q. Could you put a special message on the screen for me, and how much would this cost?

A. We can't put special messages on the screen during the feature film, but we could probably work something out during the previews or before the show.  Contact us directly.
 

Q. How do I get a question answered in this FAQ?

A. Just CLICK HERE. This link will open up an e-mail window, where you can type your question and send it to us.

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